Associate Specialist, Product Operations-3

Role Overview
As an Associate Specialist in the XBS Transmission team, you will operate as Level 2 support, managing Global transaction operations across 170+ countries and 180+ RSPs. In this dual capacity, you will address incidents from initial assessment through advanced escalation, perform comprehensive troubleshooting for technical and systemic transaction issues, and lead root cause analysis (RCA) for critical business incidents. This position requires strong analytical abilities, expert technical skills, and proactive collaboration with cross-functional teams to ensure smooth transaction flows and drive ongoing process enhancements.

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;


• Ensure the confidentiality and integrity of the information being accessed;


• Report any suspected information security violation or breach, and


• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.