Job Description

The Funeral Home Manager is critical to the success of this operation and is responsible for directing and leading funeral home operations including selecting, training, and motivating location staff to assure delivery of service is above and beyond client expectations. The successful candidate will have strong planning, organizational, and time management skills, excellent people skills, and a passion for service.

The successful candidate will be a licensed Funeral Director and embalmer and a “working” Manager overseeing a staff. Must be a team builder able to develop and maintain a positive environment so that employees are motivated to strive for performance excellence and achievement.

Responsibilities

• This position is responsible for planning, organizing, directing and supervising the general activities of the funeral home.
• Direct all activities relating to funeral services - preparation of funeral home facilities, supervision of funeral directors, performs as an arranger when required.
• Direct and supervise the administrative and support services of the funeral home - embalming services, repair and maintenance services, approve of expenditures for operation of the funeral home, and collection of receivables.
• Plan and implement strategies to increase the client base for the company - including direct involvement in marketing strategies.
• Ensure close coordination with governmental agencies and service organizations such as the Social Security Administration, Veterans Administration, coroner’s office, churches, florists, etc.
• Represent the company on all follow-up services provided, including customer complaints, legal activity, and contract preparations.
• Administer all of the work schedules of the personnel of the funeral home.
• Deal directly with vendors of funeral service supplies and support merchandise.
• Maintain knowledge of the laws and policies relating to the funeral business.
• May be required to perform embalming and other tasks assigned to the Funeral Director as needed.
• Other duties as assigned by management.

Qualifications

• 5+ years of experience in the operations of a Funeral Home.
• Demonstrated leadership ability.
• Must be a licensed funeral director and/or embalmer or be able to reciprocate license to the state of Texas
• Requires graduation from an accredited school of embalming or mortuary science.
• A degree in business management or related field is preferred.
• Must have a valid driver's license and good driving record.

Required Skills

• Leadership and team-building skills.
• Strong organizational and planning abilities.
• Excellent communication and interpersonal skills.
• Knowledge of funeral service laws and policies.

Preferred Skills

• Experience in marketing strategies for client base expansion.
• Ability to manage administrative and support services effectively.

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