Job Description

Responsibilities:

• Provide expert technical support to customers, solve complex challenges, and drive product development.
• Collaborate with internal teams and suppliers, conduct trials, troubleshoot systems, and ensure products meet customer requirements.
• Manage product development projects for existing and new customers.
• Define customer specifications in collaboration with quality and process engineers.
• Develop and execute test methods to ensure product quality and meet customer expectations.
• Oversee on-site trials with production and quality teams.
• Assess customer needs and recommend solutions.
• Document trial processes and product parameters using MES, SAP, Excel, Mini-Tab, and other systems.
• Troubleshoot systems using deductive reasoning and technical expertise.
• Generate accurate, detailed, and customer-facing documentation.
• Deliver presentations and training to customers and internal teams.
• Mentor employees to support professional growth.
• Respond to customer inquiries regarding product safety, including Proposition 65, REACH, and heavy metal content.
• Maintain and manage internal product specification systems in SAP.
• Travel to customer and vendor sites as needed, sometimes on short notice.
• Support quality complaint investigations and root cause analysis.
• Collaborate with suppliers to develop and optimize raw materials. Product development for existing as well as new customers.

Requirements:

• Bachelor’s degree in Engineering, process engineering, packaging technology, chemical engineering, or related field (Master’s preferred)
• Experience with data networks troubleshooting
• Excellent verbal, written, and interpersonal communication skills
• Ability to follow instructions and implement effectively
• Proficiency in computers (Windows, Microsoft Office)
• Industry certification (e.g., CTS) preferred
• Project management experience
• Willingness to travel up to 10%

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