Job Description

Duties:

• Greet and direct visitors in office.
• Operate multi-line telephone system to answer incoming calls and directs callers to appropriate personnel.
• Retrieves messages from voice mail and forwards to appropriate personnel.
• Answers incoming telephone calls, determines purpose of callers, and forwards calls to appropriate personnel or department; takes and delivers messages or transfers calls to voice mail when appropriate personnel are unavailable.
• Answers questions about organization and provides callers with address, directions, and other information; welcomes on-site visitors, determines nature of business, and announces visitors to appropriate personnel.
• Monitors visitor access and issues passes when required, updates appointment calendars, prepares travel vouchers, takes payments for services and products.
• Receives, sorts, and routes mail, and maintains and routes publications; maintains fax machines, assists users, sends faxes, and retrieves and routes incoming faxes; Creates and prints fax cover sheets, memos, correspondence, reports, and other documents when necessary.
• Orders, receives, and maintains office supplies.
• Performs other clerical duties as needed, such as filing, photocopying, and collating. Works on standard issues/problems While performing the duties of this Job, the employee is regularly required to sit and talk and hear. The employee is occasionally required to walk and stoop, kneel, crouch, or crawl.
• The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include Close vision and Ability to adjust focus.

100% onsite

LOA Coverage

Manager eager to onboard ASAP

Skills:

• Knowledge of Microsoft Office applications.
• Ability to read and interpret documents such as procedure manuals.
• Ability to write email correspondence.
• Ability to speak effectively before groups of customers or employees of organization.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
• Manages difficult or emotional customer situations; Responds promptly to customer needs ; Responds to requests for service and assistance; Meets commitments.
• Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Participates in meetings.
• Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Able to read and interpret written information.
• Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed; Recognizes accomplishments of other team members.
• Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• 1-2 years related experience

Education:

High School diploma or equivalent

Skills and Experience:

Required Skills:

• MICROSOFT OFFICE
• CUSTOMER SERVICE
• READING AND INTERPRETING DOCUMENTS
• EMAIL CORRESPONDENCE
• LISTENING

Additional Skills:

• WELCOMING FEEDBACK
• BUILDING TEAM SPIRIT
• BUILDING MORALE
• TEAMWORK
• EDITING FOR SPELLING AND GRAMMAR
• PUBLIC SPEAKING
• PROBLEM SOLVING
• INTERPRETING INSTRUCTIONS
• TIMELY PROBLEM RESOLUTION
• INFORMATION ANALYSIS
• DEVELOPING ALTERNATIVE SOLUTIONS
• GROUP PROBLEM SOLVING
• REASONING
• MEETING COMMITMENTS
• CLEAR AND PERSUASIVE SPEAKING
• RESPONDING TO QUESTIONS
• MEETING PARTICIPATION
• CLEAR WRITING
• ADAPTING WRITING STYLE
• READING WRITTEN INFORMATION
• OBJECTIVITY
• SUPPORTING TEAM SUCCESS
• RECOGNIZING TEAM ACCOMPLISHMENTS
• TACTFULNESS
• REACTING UNDER PRESSURE
• RESPECTING OTHERS
• ACCEPTING RESPONSIBILITY

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