Job Description

Job Description

Join a team at the forefront of bank-wide transformation. You’ll serve as a strategic advisor to leadership, translating complex operational and business challenges into analytics-driven roadmaps, measurable outcomes, and clear executive narratives that drive alignment across multiple business units.

As an Executive Director - Process Improvement Director, Data Mining & Simulation, you will lead a team of professionals responsible for delivering complex, high-impact strategic projects across the bank. This role will drive advanced analytics, simulation modeling, and data-driven decision-making to support CCB's business transformation and innovation agenda. The scope of data mining includes process mining and task mining, enabling deep insights into operational workflows and task-level activities. A core focus of the role is accelerating decision-making with AI-enabled analytics, to improve the speed, accuracy, and scalability of insights and enable sustained business transformation.

Job responsibilities:

• Lead, mentor, and develop a team of data mining and simulation specialists, fostering a collaborative, high-performance culture
• Oversee the design and delivery of complex data mining and simulation engagements—including process mining and task mining—in support of strategic initiatives across multiple business units
• Lead adoption and integration of AI to accelerate analysis, improve accuracy, and scale insights for measurable business impact
• Manage process improvement initiatives using advanced analytics to identify operational inefficiencies, and deliver impactful recommendations
• Establish best practices, standards, and methodologies for process/task mining, simulation, analytics, and AI within the consulting group
• Develop deep, trust-based advisory relationships with key client stakeholders and senior leaders, ensuring satisfaction and value throughout engagements
• Use executive-level storytelling to communicate complex strategies and change recommendations to diverse stakeholders, influencing decisions and driving understanding

Required qualifications, capabilities, and skills:

• Bachelor’s or Master’s degree in Data Science, Statistics, Computer Science, Engineering, or a related field
• Deep experience in data mining (including process mining and task mining), simulation modeling, advanced analytics, and AI, preferably within financial services or consulting
• Proven people leadership and complex project delivery experience, including leading cross-functional teams and building a culture of continuous improvement and innovation
• Strong proficiency in analytics platforms (e.g. Snowflake, Alteryx), simulation tools, AI coding assistants (e.g. Claude Code, GitHub CoPilot), and programming languages (e.g., SQL, Python)
• Demonstrated ability to translate business needs into technical solutions and actionable insights
• Strong communication and stakeholder management skills, including advanced conflict management and a track record of resolving complex organizational conflicts and driving alignment

Preferred qualifications, capabilities, and skills:

• Experience supporting more than one CCB Operations Function/Line of Business

About Us

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our  FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

Operations teams develop and manage innovative, secure service solutions to meet clients’ needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.

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